Terms of Service

These terms are the agreement between you and QuneticLabs LLC, the company that runs Muvero (“Muvero”, “we”, “us”), for using the Muvero web app at app.muvero.app and this website. By creating an account or using the service you accept them. If you use Muvero for a company, you accept them for that company and confirm you may do so. You must be at least 18 years old, or the age of majority where you live if that is higher, to create an account.

The service

Muvero turns recordings and text into transcripts, subtitles, reels, articles, summaries, meeting recaps, translations and voice-overs. Some features depend on your plan. We improve the service all the time, so features can change; we will not remove a core feature of a paid plan during a period you have already paid for.

Your account

You need an account to use the app. Keep your sign-in details private and tell us straight away if you think someone else has used your account. Workspace admins decide who joins a workspace and what each member can do, and are responsible for the members they invite.

Plans, credits and payment

• Plans and credit packs bought online are sold through Link, the checkout of our payment provider Stripe, which acts as the reseller: you pay Link, Link charges any VAT or sales tax for your country and sends the receipt and invoice, and Link’s purchase terms apply to the payment alongside these terms. Online purchases are not available in every country (Stripe keeps the list); Enterprise contracts are arranged with us directly.
• Paid plans renew automatically every month or year until you cancel. Prices are in EUR and do not include VAT or sales tax; where it applies, Link adds it at checkout. Checkout can show them in your currency.
• If we change the price of your plan, we tell you by email at least 30 days before the new price applies to your next renewal. If you do not want to pay it, cancel before then.
• Every plan includes a monthly credit allowance. Monthly credits that are not used do not carry over. Top-up credits you buy never expire: they stay on your workspace if it moves to another plan or to Free, and end only when the workspace is closed.
• The credit cost of a job is shown before it starts. Credits are taken only when a job succeeds; failed or canceled jobs are refunded in credits.
• You can upgrade at any time; the upgrade applies straight away. Downgrades and cancellations take effect at the end of the current period, and you keep your plan until then.
• If a payment fails, Stripe tries it again. If it still fails, the workspace moves to the Free plan and you keep access to everything you already made. You can change the card in Settings → Plan & billing, or on link.com.
• Refunds of money are covered by our Refund policy.

Your content

You keep all rights to the recordings, text and results you put into or create with Muvero (“your content”). You give us permission to store and process your content only to run the service for you: for example to transcribe, translate, render and deliver it. We do not use your content to train AI models, and we do not sell it.

You are responsible for having the rights to what you upload, including the consent of people who can be heard in a recording where the law requires it. In many places everyone in a call must agree to it being recorded; the Chrome extension asks you to confirm this before every recording, and you are responsible for that confirmation being true. When you send a meeting recap to other people, you confirm they took part in the meeting or may receive it.

If you use Muvero for a business, the personal data in your content is processed under our Data Processing Agreement, which forms part of these terms. Our Privacy Policy explains how we handle your own account data.

Acceptable use

Do not use Muvero to break the law, to infringe other people’s rights, to record people without the consent the law requires, to harass, defame or impersonate anyone (including passing off a generated voice-over as a real person’s voice), to upload content that sexually exploits children, to upload malware, to get around plan limits or credit charges, or to put unreasonable load on the service. You may not use Muvero if you are located in, or acting for someone in, a country or list under United States sanctions. We may suspend a workspace that does, after telling you why where we can.

AI output

Transcripts, translations, summaries, articles and voices are produced automatically and can contain mistakes. Check important results before you publish or rely on them.

Open-source models

Speaker detection in Muvero uses speaker-diarization-community-1 by pyannote, licensed under CC BY 4.0. We use the model without changes.

Ending the agreement

You can cancel your plan at any time in Settings → Plan & billing. We may end or suspend the service for a workspace that seriously or repeatedly breaks these terms.

The workspace owner can close the workspace in Settings → Plan & billing; everyone in it is signed out and emailed. If you are the workspace’s only member, deleting your account in Settings → Profile closes it too. Within 30 days of closing, the owner can ask support@muvero.app to reopen it; the plan does not come back with it. Closing a workspace ends its plan and any top-up credits; the rest of a paid period is not refunded, except under our Refund policy. Export anything you want to keep first. We delete the workspace’s content and account data within 30 days of closing it. Copies in our backups are gone within 12 months as the backups rotate; until then they are kept secure and used only to restore the service after a failure. Records the law requires us to keep, such as invoices, are kept for as long as it requires.

Liability

We provide the service with reasonable skill and care, but we cannot promise it will always be available or free of errors; we may pause it briefly for maintenance. As far as the law allows, we are not liable for indirect or consequential loss, or for loss of profits, revenue or data you could have kept by exporting it, and our total liability in any 12 months is limited to the greater of what you paid for the service in that period and EUR 100. Nothing in these terms limits liability that cannot be limited by law, such as for fraud, or for death or personal injury caused by negligence.

If you use Muvero for a business and someone makes a claim against us because of content you uploaded or how you used the service in breach of these terms, you cover our reasonable costs of that claim.

If you are a consumer

If you use Muvero for yourself rather than for a business, you keep every right the consumer law of the country where you live gives you, and nothing in these terms takes it away. In the European Union and the United Kingdom that includes the right to withdraw from an online purchase within 14 days; Link, as the seller of plans and packs bought online, handles it, and our Refund policy adds to it.

Changes

If we change these terms in a way that matters, we will tell you by email or in the app at least 30 days before the change applies. If you do not agree, you can cancel before then.

Law and disputes

These terms are governed by the laws of the State of Wyoming, United States. Please write to us first: most problems are solved that way. Otherwise, disputes go to the state or federal courts in Wyoming. If you are a consumer, you can also bring a claim in the courts where you live, and the mandatory consumer protection rules of your country still apply.

General

If a part of these terms cannot be enforced, the rest still applies. You may not transfer your account or these terms to someone else without our agreement; we may transfer them to a company that takes over Muvero, and we will tell you if we do. If we do not enforce a right straight away, we have not given it up. These terms are written in English; a translation is for convenience, and the English text applies if they differ.

Contact

Muvero is run by QuneticLabs LLC, 1021 E Lincolnway 10578, Cheyenne, WY 82001, United States.

Questions about these terms: hello@muvero.app.