Privacy Policy

This policy explains what personal data Muvero (“we”) handles when you use this website and the Muvero app, why, and what you can ask of us. Muvero is run by QuneticLabs LLC, which is responsible for this data (the controller).

What we collect

• Account data: your name, email address, password (stored only as a hash), workspace name, role and preferences such as language and theme.
• Sign in with Google: if you sign in with Google, Google gives us your name, your email address, whether Google has verified it, and an ID for your Google account. We use them only to make your account and sign you in, and keep the name, the email address and the ID with your account. We don’t get your Google password or anything else from your Google account, and we don’t keep your Google profile picture. Muvero’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• Your content: recordings, links, text you paste, and everything made from them: transcripts, subtitles, summaries, meeting recaps, articles, reels and voice-overs, and the questions you ask about a recording with their answers (Ask). Recordings can contain personal data about the people speaking.
• Billing data: plan, invoices and the card brand and last four digits, and the billing name, address and VAT number you gave us before 10 October 2026, kept with the invoices they are on. Online purchases are sold through Link, Stripe’s checkout: Link collects your card, billing name and address and VAT number as the seller, keeps its own records of the sale and sends you its receipts. We never see or store the full card number.
• Meetings recorded with the Chrome extension: while recording a call, the extension notes the display names the meeting service shows for the people speaking, and when they speak, to name the speakers in the transcript, and the display names of everyone the call shows, to list who attended in the meeting recap. When Muvero for desktop records a call in your browser, the extension hands it the same names, on your computer, for the same use. Only those names and times are kept, with the recording’s project, and they are deleted with it. To see who is talking, the extension also reads the call’s own captions on Google Meet and Microsoft Teams (it turns Meet’s captions on while it records and off again after); their text stays in your browser and is never kept or sent. The extension reads nothing else the call shows.
• The video of a recorded meeting: with “Record video” on (the default), the Chrome extension records the meeting tab’s picture as well as its sound: shared screens and the cameras of the people in the call. Muvero for desktop records the call app’s window, never a whole screen. The video is kept for the time your plan sets (7 to 365 days, or as your contract says), then deleted; the transcript, the recap and the sound stay until you delete the project. A few frames of the picture may be read by an AI model to say in the recap what was shown.
• People you send a meeting recap to: the email addresses you enter, to send that recap. We keep the last 20 with your account so “Send the recap” can offer them again on any of your devices; remove any of them where they are offered, and they are deleted with your account. Our email provider keeps its usual delivery logs.
• Waitlist: if you join the waitlist before sign-up opens, your name and email address, to tell you when you can join. We keep them until you ask us to remove them.
• Usage and technical data: sign-in times, credit history, jobs you ran, the browser of devices you chose to remember at sign-in, your IP address for security and rate limits (kept only in short-lived logs), and error reports from the app (the page, the error and your browser version) so we can fix problems.
• How you found us: the first page of this website you visited and the website that linked you to it, if any. This website notes them in your browser tab (not in a cookie) and passes them on its sign-up link; we keep them with your account or waitlist entry to learn which pages bring people to Muvero.

This website does not use advertising or analytics cookies. The app stores only what it needs to keep you signed in and remember your settings, such as language and theme.

Why we use it

• To run the service you asked for: store your files, process jobs, show results (performance of our contract with you).
• To bill you and keep accounting records (contract and legal obligation).
• To keep the service secure and fix errors (our legitimate interest).
• To learn which pages of this website bring people to Muvero (our legitimate interest).
• To send service emails such as sign-in codes, invites, billing notices and the meeting recaps you ask for. We do not send marketing email without your consent.

We do not sell personal data and we do not use your content to train AI models.

People in your recordings

Recordings can contain the voices, names and other details of people who are not Muvero users. When a workspace that uses Muvero for a business uploads them, that business decides how they are used and we process them on its behalf under our Data Processing Agreement; questions about them go first to the business that recorded them. If you use Muvero for yourself, make sure you may record and process what others say.

Who processes it for us

We use a small number of providers, each only for its part of the service and under a data processing agreement:

• Hosting and database (Railway)
• File storage and content delivery (Cloudflare)
• Speech recognition on GPU servers (RunPod)
• Text generation and translation (OpenAI) and speech synthesis (Google)
• Service emails, including meeting recaps you send (Resend)
• Payments, and the sale of plans and credit packs (Stripe and Link)
• Live updates in the app, such as job progress (Pusher)
• Error reports, without your content (Sentry)

The full list, with what each provider handles and where, is in our Data Processing Agreement.

Some of these providers are outside the European Economic Area. Where they are, the transfer is covered by the European Commission’s standard contractual clauses or an equivalent safeguard.

Apps you connect

You can connect Muvero to Claude, Anthropic’s assistant, so it can search and read your recordings and start jobs for you from a chat. Claude gets access only after you sign in and allow it on our consent page, it acts with your account’s permissions, and anything that spends credits waits for your confirmation in the chat. What Claude reads from Muvero goes to Anthropic under your own Claude account and Anthropic’s terms; Anthropic is not our processor. You can disconnect Claude at any time in Settings → Account → Signed-in devices, and changing your password disconnects it too.

You can also connect your Google Calendar (Settings → Connections). Muvero then reads the title, start and end time and video call link of the events in your primary calendar, and the display names of the people invited, to name the meetings you record after their events, to tell you in Muvero for desktop when one is about to start, and to show your meetings on Muvero’s calendar page, where you can have Muvero for desktop record a meeting as soon as it starts. The invitees’ names go with a meeting you record only to help name its speakers: a speaker gets a name from what the meeting or the conversation shows, and an invitee’s name can only complete it (a first name to a full name). We don’t read the invitees’ email addresses, the event’s description or attachments, we never change your calendar, and we don’t store your events: we keep only an event’s ID with the project you record from it, and the ID and start time of a meeting you set to record automatically. The names kept are those of the speakers on your project, as with any recording. We keep an encrypted access token from Google until you disconnect the calendar or delete your account; either one also revokes Muvero’s access at Google. Muvero’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

How long we keep it

Your content stays until you delete it. Your questions and answers in Ask are seen only by you and are deleted with the project, when you start over, or when you delete your account. When you delete your account (Settings → Account), your name, email address, sign-in, notifications and the addresses you sent recaps to are erased at once; the projects you made stay in your workspace with its owner. If you were the only member, deleting your account closes the workspace too. A workspace with other members is closed by its owner in Settings → Plan & billing. When a workspace is closed, we delete its content and account data within 30 days. Copies in our backups are gone within 12 months as the backups rotate; until then they are kept secure and used only to restore the service after a failure, and if we ever restore one, we delete again what was deleted before. Invoices and billing records are kept for as long as tax law requires. Failed uploads are deleted after 30 days. The video of a recorded meeting is deleted after the time your plan sets (7 to 365 days, or as your contract says), even while the project stays.

Your rights

You can ask for a copy of your personal data, ask us to correct or delete it, object to or restrict its use, take it to another service, and withdraw a consent you gave at any time. Most of this you can do yourself in the app: edit your profile, export your transcripts and projects, delete projects, delete your account. For anything else write to privacy@muvero.app; we answer within 30 days. You can also complain to your data protection authority.

We do not make decisions about you based only on automated processing that have legal or similarly significant effects. Muvero is not meant for children: you must be at least 18 to create an account.

Security

Data is encrypted in transit, passwords are hashed, and staff access to customer data is limited, protected by two-factor authentication and logged.

Changes

If we change this policy in a way that matters, we will tell you by email or in the app before the change applies.

Contact

QuneticLabs LLC, 1021 E Lincolnway 10578, Cheyenne, WY 82001, United States. Privacy questions and requests: privacy@muvero.app.