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Refund Policy

Last updated 13 October 2026

Credits

The credit cost of every job is shown before it starts, and credits are taken only when the job succeeds. If a job fails or you cancel it, its credits go back to your balance automatically. If you think a job was charged wrongly, write to us and we will check it and return the credits.

Subscriptions

  • Free trial: the trial is free and needs no card, so there is nothing to refund.
  • Cancelling: you can cancel at any time in Settings → Plan & billing. Your plan stays active until the end of the period you paid for, and you are not charged again.
  • Your first paid plan: if you are not happy with it, write to us within 14 days of the first payment and we will refund that payment in full, as long as you have used less than half of your plan’s monthly credits. This applies to monthly and yearly plans alike; a yearly plan also gets its credits month by month, so the same measure applies. The refund ends the plan at once and the workspace moves to the Free plan; your projects stay. Each customer can get this refund once, whatever the workspace, account or card.
  • Renewals and upgrades: renewals, and the charge for moving to a bigger plan or adding seats, are not refunded, except when a fault on our side stopped you from using the service.

Credit packs

Top-up packs can be refunded within 14 days of purchase if none of their credits have been used.

Closing your workspace

Closing a workspace ends its plan. The rest of a period you have paid for is not refunded, unless one of the rules above applies.

How to ask

Write to billing@muvero.app from the email address of your account, with the workspace name and the invoice number. Approved refunds go back to the original payment method within 10 working days, with any VAT you paid, and Link (Stripe’s checkout, which sold you the plan or pack) emails you the refund notice.

You can also ask Link’s support at link.com. Link may refund a purchase within 60 days of payment itself, for example to settle a problem you raised with your bank or with Link, and where the law gives you a right to cancel.

This policy adds to the rights you have under the consumer law of your country; it does not take any of them away. Where that law gives you more, for example a right to cancel a purchase, the law applies.