Refund Policy

Credits

The credit cost of every job is shown before it starts, and credits are taken only when the job succeeds. If a job fails or you cancel it, its credits go back to your balance automatically. If you think a job was charged wrongly, write to us and we will check it and return the credits.

Subscriptions

• Free trial: the trial is free and needs no card, so there is nothing to refund.
• Cancelling: you can cancel at any time in Settings → Billing. Your plan stays active until the end of the period you paid for, and you are not charged again.
• New subscriptions: if you are not happy with a paid plan, write to us within 14 days of the first payment and we will refund it in full, as long as you have used less than half of that period’s credits.
• Renewals: renewals are not refunded, except when the law says otherwise or when a fault on our side stopped you from using the service.

Credit packs

Top-up packs can be refunded within 14 days of purchase if none of their credits have been used.

How to ask

Write to billing@muvero.app from the email address of your account, with the workspace name and the invoice number. Approved refunds go back to the original payment method within 10 working days.