Resources · Security
Your recordings, handled with care.
Recordings carry other people's voices and words. This page says plainly how Muvero stores, processes and deletes them, and what you control. The full detail, with every provider we work with, is in our Privacy Policy and Data Processing Agreement.
What we promise, and keep.
No training on your content
We do not use your content to train AI models, and we do not sell personal data.Encrypted in transit
Data is encrypted in transit, passwords are stored only as hashes, and staff access to customer data is limited, protected by two-factor authentication and logged.No bot in your calls
Meetings are recorded from your own browser tab or computer. The extension reads only the speakers' and attendees' display names; the desktop app records the call's sound and, with Record video on, the call app's window, never the rest of your screen.Deletion you control
Content stays until you delete it. A closed workspace's content is deleted within 30 days, and backups roll off within 12 months.
For companies
When a business uses Muvero for recordings of others, it decides how they are used and we process them on its behalf under our Data Processing Agreement, which meets Article 28 of the GDPR. Business and Enterprise plans include an onboarding call and the agreement.
Who processes your data
These are the providers that handle data for Muvero, taken from the list in our Data Processing Agreement. Each one works under a data processing agreement, and we tell workspace owners 30 days before we add or replace one.
- Railway: hosting of the app, the API, the database and the background workers (United States)
- Cloudflare: file storage, content delivery and DNS (United States)
- RunPod: GPU servers for speech recognition, from the audio (United States and the EEA)
- OpenAI: summaries, translation and articles, from the transcript text (United States)
- Google: voice-overs, from the text you send (United States)
- Resend: service emails and meeting recaps (European Union)
- Stripe: payments, as merchant of record, never your content (United States and Ireland)
- Pusher: live updates in the app, such as job progress (United States)
- Sentry: error reports from the app, the API and the workers (United States)
Apps you connect
Claude gets access to your recordings only after you sign in and allow it on our consent page. It acts with your account's permissions, anything that spends credits waits for your confirmation, and you can disconnect it at any time.
Asked often. Answered here.
Where is my data stored?
Files and the database are kept in the United States; speech recognition runs in the United States and the European Economic Area. Every provider works under a data processing agreement, and transfers outside the EEA are covered by standard contractual clauses. The Data Processing Agreement lists each provider and its location.
Is Muvero GDPR compliant?
We process personal data under the GDPR's rules: a Data Processing Agreement for business customers, standard contractual clauses for transfers outside the EEA, and the rights to access, correct, delete and export your data.
Does the website track me?
No. This website uses no advertising or analytics cookies. The app stores only what it needs to keep you signed in and remember your settings.
How do I delete my data?
Delete projects in the app, or your account in Settings → Account. For anything else write to privacy@muvero.app; we answer within 30 days.
Who can see my recordings?
The people in your workspace, as its roles and groups allow, and anyone you send a share link or a recap to. Staff access to customer data is limited, protected by two-factor authentication and logged.